Rivers Casino Employee Login

To view this page, you need a browser that supports frames. Infor Employee Self Service. Step 1 – Go to the Rivers Casino Employee Portal official login page via our official link below. After you click on the link, it will open in a new tab so that you can continue to see the guide and follow the troubleshooting steps if required. Step 2 – Simply login with your login details.

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Like countless couples across the country, LaChelle and James Rich have spent a lot of time at home since March.

'It's rough,' James says.

'Being at home for as much as we have been, it really puts a damper on us,' LaChelle said.

What You Need To Know

• On Thursday afternoon, Rivers Casino employees rallied in hopes of convincing state officials to re-open New York's five non-Native American casinos


• The rally was one of five held outside of casinos across the state


• State officials maintain it is still not safe enough for the casinos to reopen

For the first time in five months, the Riches packed up their car Thursday morning and headed toward Rivers Casino. It's a drive they've made many times before. One year after the Schenectady casino opened, Lachelle and James started their jobs on the table games floor. Each has worked at casinos across the country for the past 25 years.

'I've never known a job that I've enjoyed as much as I do this,' LaChelle said from behind the wheel of her car.

'I've always been a math geek, and it was a dream job,' James said. 'When I was five, I learned to play blackjack from my grandmother.'

Thursday's commute was their first since the casino shut down due to the coronavirus, but they weren't heading back to work; instead, they were on their way to protest.

'I have seen picket lines come up because they didn't want to work, never because they want to work,' LaChelle said as they pulled into the casino parking lot.

Soaked by a pouring rain, the Riches and a few dozen of their coworkers rallied outside the casino's entrance.

'It's awesome hearing all of the support from the drivers honking their horns,' LaChelle said. 'They know our job is just as essential as everybody else's. We are essential to the community; we are essential to our families.'

Similar rallies were held in front of all five of New York's non-Native American casinos Thursday. In a written statement, Rivers management said the rally was organized solely by the employees, but noted they have added new safety protocols for when the state eventually clears them to reopen.

Rivers Casino Employee Login Access

'We are prepared to reopen as soon as the state grants us permission,' the statement read. 'Rivers Casino has developed a comprehensive reopening plan that addresses crowd management, cleanliness and disinfection, air quality and circulation, monitoring, isolation, and social distancing to provide the safest environment possible for guests and team members.'

'I'm 100% confident and faithful that our department and our casino can do this,' LaChelle said. 'We have already gone through all of the safety protocols.'

State officials maintain it is still not safe enough for casinos to reopen.

'In New York, we will continue to track the data, the science and activity at casinos around the country, and will make a decision on re-opening them here when health experts determine it is safe to do so,' said Freeman Klopott, a spokesperson for the New York State Division of the Budget.

Fearful the losses of their jobs will become permanent, Rich says she and her coworkers will continue their fight for as long as it takes.

'It's amazing; it's the feeling of family,' LaChelle said. 'We stick together like one big family, and we are ready to do this.'

Statement by Chris Plant, Vice President & General Manager, on the Reopening of River City Casino & Hotel

'While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we worked closely with the Missouri Gaming Commission, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:

Social Distancing

• Capacity on our gaming floor may be limited, but we do not expect this to impact the customer experience.
• The installation of floor decals and signage to strictly enforce social distancing guidelines will be placed in areas where lines typically form.
• Table game seating will be limited, and some slot machines will be placed out of service.
• Live music and entertainment will remain suspended.
• There will be no large drawings, tournaments, or special events.
• Beerhouse and Asia will be open for to-go orders only.
• The valet will also remain closed.
• The hotel has reopened.

Health & Safety

• Team members and vendors will be required to wear masks and will undergo a health screening each day, including temperature checks, prior to their shift.
• Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
• Slots and table games will be thoroughly and regularly cleaned throughout the day.
• Sanitizer stations will be installed on the casino floor and be readily available throughout the facility.
• Plexi-glass separators will be installed at the players club, cage, security podiums and other locations.

We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.'

Casino

Table game seating will be limited, and some slot machines will be placed out of service.

Masks

Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.

Dining

The Beerhouse: Open for to-go orders only.
Sunday – Thursday: Noon – 10 p.m.
Friday & Saturday: Noon – Midnight

Please use casino bars or beverage servers for all drinks; self-serve beverage stations will be closed.

Asia Noodles: Open for to-go orders only
Daily: 6 p.m. – 2 a.m.

Club 38: Temporarily Closed

Cibare Bakery: Temporarily Closed

Grosvenor casino southend on sea. Burger Brothers: Temporarily Closed

1904 Steak House: Temporarily Closed

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The Great Food Exposition: Closed

Hotel

The hotel has reopened.

The Fitness Center and valet will all remain closed. Slot machine gratis immortal romance de.

Entertainment

All live entertainment has been suspended at this time.

Is the Casino Open and what are the Hours of Operation?
• The casino is open 24/7.
• Beerhouse is open for to-go orders only, from noon – 10 p.m. Sunday – Thursday and noon – midnight Friday – Saturday.
• Asia Noodles is open for to-go orders only, from 6 p.m. – 2 a.m., daily.
• Burger Brothers is temporarily closed.
• Cibare Barista is temporarily closed.
• 1904 Steakhouse is temporarily closed.
• Great Food Exposition Buffet will remain closed.

How are you promoting health and safety?
We adhere to robust cleaning practices, social distancing, and encourage use of masks. We have also implemented:
1. Signage at entrances depicting a checklist of COVID-19 symptoms asking team members and guests to refrain from entering the property if necessary.
2. Guests are encouraged to sanitize their hands upon entering the property and use sanitizer stations located prominently throughout the property.
3. Signage and floor markers are installed where lines normally form for customer queuing.
4. Team members and vendors are required to wear masks and undergo a health screening each day, including temperature checks, prior to entering the property.
5. Based on the ruling by the St. Louis County Health Department, and in order to help reduce the spread of COVID – 19, River City Casino will be requiring all persons in public areas will be required to wear a mask covering the face and nose. Patrons may remove masks temporarily while eating or drinking or when asked by casino staff for identification. Guests not adhering to these requirements will be advised of the requirements and warned that if they continue to disregard they will be asked to leave the property.
6. Increased frequency of cleaning and deep cleaning high touch point areas is taking place.

Can I wear a mask or gloves for safety reasons?
Yes. Every guest that enters the casino is required to briefly show their uncovered face at the turnstile location prior to entering. Gloves are acceptable to wear.

What specifically are you doing to encourage social distancing?
Some slot machines are placed out of service and we are reducing the number of positions available at table games. Plexiglass dividers are installed at many counters. Casino capacity will also limited as needed.

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What happens if the casino gets full?
Contingency plans are in place and include queuing lines at the entrances, with priority access lines for Owners Club and Elite guests.

Do I have a Free Play bonus offer available? What about gift giveaways, drawings and events?
You can view any available offers at mychoice.com. Make sure your email has been updated at mychoice.com in order to receive notification of upcoming offers. If we are unable to connect with you via email, you will miss out on valuable offers! We have no gift giveaways or drawings planned at this time. Other events will be scheduled at a later date.

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When will you open the restaurants?
• Beerhouse is open daily for lunch and dinner from noon – 10 p.m. Sunday – Thursday and from noon – midnight Friday and Saturday. Face coverings are required to enter restaurants and can be removed once seated.
• Asia Noodles is open from 6 p.m. – 2 a.m., Friday through Monday.
• Club 38 is open Monday – Saturday from 4 p.m. – 10 p.m., and Sunday from 2 p.m. – 8 p.m.
• Cibare Barista will be open daily from 7 a.m. – 1 p.m.
• Burger Brothers is open from 5 p.m. to 3 a.m. Wednesday and Thursday and Noon to 3 a.m. Friday through Sunday.
• 1904 Steakhouse is open 5 p.m. to 10 p.m., Friday through Sunday. Indoor and outdoor seating will be available.

When will you open the hotel?
The hotel has reopened. The Fitness Center remains closed.

What about my tier status and mycash?
1. No tiers were downgraded during the closure.
2. We are providing guests a minimum of 12 months to earn their tier status for 2021.
3. We are suspending mycash expiration until further notice.

What else should be noted?
Please note the following:
• To avoid lines at the cashier, we recommend using kiosks to cash tickets and break bills.
• Please use casino bars or beverage servers for all drinks; self-serve beverage stations are closed.
• Valet service is temporarily not available.
• The VIP Lounge is open with limited service for Elite and Owners Club guests from 4 p.m. – 10 p.m. Monday – Thursday, 4 p.m. – midnight Friday – Saturday and 10 a.m. – 4 p.m. Sunday.
• The best way to stay up-to-date is through Facebook and by visiting our website. We'll be posting live updates and more information as it becomes available.